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Contact Info
<12 HOURS
Average response time during business hours (GMT+8, Monday-Saturday). Complex RFQs may require 24-48 hours.
▷ Headquarters
EMS-SECURITY
Bantian, Longgang District
Shenzhen, Guangdong 518129
China
▷ Export Office
export@ems-security.com
+86-755-XXXX-XXXX
English, Mandarin, Spanish
▷ Operations Hours
Monday - Saturday
08:30 - 18:00 GMT+8
US East: Sun 20:30 - Mon 06:00 (next day)
US West: Sun 17:30 - Mon 03:00 (next day)
Europe: Mon 01:30 - 11:00 CET
Middle East: Mon 03:30 - 13:00 AST
▷ Quick Answers
What is the minimum order quantity?
MOQ varies by model: typically 50-200 units for standard cameras, 20-50 for NVRs. White-label/OEM projects start from 100 units per SKU. Contact us for exact MOQ by model.
Can I get samples before bulk order?
Yes. Sample orders (1-5 units) ship within 14 business days. Sample cost is refunded against your first bulk order over 500 units.
Do you provide NDAA compliance certificates?
Yes. Every NDAA-compliant order includes a signed compliance certificate, BOM with country-of-origin, and firmware checksum manifest. Third-party audit reports available on request.
What payment terms do you accept?
Standard: T/T 30% deposit, 70% before shipment. For established clients: L/C at sight, Net 30. Sample orders: 100% prepaid via T/T or PayPal.
▷ LOCATION DATA
Latitude: 22.6400° N
Longitude: 114.0600° E
Nearest Port: Yantian (20 km)
Nearest Airport: SZX (45 km)
Factory Code: EMS-LG-001
Customs Reg: 440316XXXX
HS Codes: 8525.80 / 8521.90 / 8531.10